Refund policy

Refund & Returns Policy

At HN Archives, we take pride in the quality of every item we sell. All products are brand new and undergo thorough quality checks before being dispatched to you.

Product Condition

All items sold by HN Archives are brand new. Some items may show minor signs of storage dust due to the nature of how stock is sourced and stored prior to acquisition by HN Archives. This does not affect the quality or wearability of the product and will be noted in the product listing where applicable. If you have any questions about a specific item before purchasing, please contact us at info@hnarchives.co.uk.

Our Returns Policy

We accept returns only in the following circumstances:

  • The item received is significantly not as described in the product listing
  • The item received is materially different from what was ordered (e.g. wrong size, wrong style)

We do not accept returns for the following reasons:

  • Change of mind
  • Incorrect size selected by the buyer where the correct size was listed
  • Minor storage dust where this has been noted in the listing
  • General dissatisfaction where the item matches its listing description

Restocking Fee

Where a return is accepted outside of a confirmed "not as described" or "wrong item" claim, a 20% restocking fee will be deducted from the refund amount. This covers handling, inspection, and restocking costs.

How to Request a Return

  1. Contact us at info@hnarchives.co.uk within 14 days of receiving your order
  2. Include your order number, a description of the issue, and clear photos of the item received
  3. We will review your request and respond within 3 business days
  4. If your return is approved, we will provide return instructions — please do not send items back without prior approval

Refund Processing

Once your return is received and inspected, we will notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.